Vigilance Facility Management follows a systemic approach to its business processes. Working with one of the world’s largest independent Inspection, Certification and Training, it has been successfully certified for the completeness of their implementation, with the following systems:
- Quality management systems – ISO 9001:2015.
- Occupational Health and Safety Management System Certification – OHSAS 18001:2007.
- Environmental Management System EMS – ISO 14001:2015.
- Information Security GDPR – ISO 27001:2013.
Vigilance Facility Management, through the establishment and implementation of the policies of the management systems with which it is certified:
- It aims to fully satisfy the requirements and expectations of its customers.
- It sets specific quality, health and safety, information security and environmental management goals for its staff and for all those affected by its activities and operations.
- It establishes a reliable system for controlling all risks that may occur during its operation.
- It complies directly with the laws and regulations that apply to the industry.
It implements organized actions with parallel risk assessment in order to achieve a safe working environment for both its staff and its clients.
MANAGEMENT SYSTEMS POLICY
VIGILANCE FACILITY MANAGEMENT’s policy is to manage its services and operation in such a way as to fully meet customer requirements and expectations, providing services that comply with the laws and regulations that govern its operation.
VIGILANCE FACILITY MANAGEMENT is committed to:
- It fully meets the requirements of its customers, as well as the laws, regulations and other requirements.
- It offers quality services at competitive cost, making the best use of human resources, know-how, materials and equipment.
- It identifies threats and seizes the opportunities to enhance customer satisfaction and achieve continuous improvement.
- It constantly implements, reviews and improves the efficiency of the Quality Management System according to ISO 9001: 2015 standard.
The above mentioned are achieved through:
- Setting quality goals and monitoring them constantly to achieve them.
- Identifying and allocating the necessary resources to ensure the effective operation of the company.
- The selection of the appropriate staff, the definition of responsibilities and the provision of training.
- By monitoring the performance of processes and the level of products / services provided.
- Implementation of corrective actions as well as actions to address threats and exploit opportunities that ensure customer satisfaction, confirmation of their performance and evaluation of their effectiveness.
VIGILANCE FACILITY MANAGEMENT appoints the Quality Manager and assigns the required jurisdiction and responsibility to:
- Ensure the implementation of the Quality Management System.
- Be able to deal with quality issues at any time.
- To propose solutions to improve the Quality Management System.
- Ensure the promotion of company-wide information on customer requirements.
The philosophy of VIGILANCE FACILITY MANAGEMENT includes the establishment of measurable objective quality objectives that are monitored during their implementation and reviewed along with the quality policy for their suitability and effectiveness, their responsiveness to customer requirements and legislation, their ability to adapt to the continuous improvement of the company and support its strategic orientation. VIGILANCE FACILITY MANAGEMENT’s policy is strictly binding on any interested party.
VIGILANCE FACILITY MANAGEMENT’s policy is to ensure and provide a healthy, appropriate and safe work environment for its staff and all those affected by its activities and operations (customers, suppliers, contractors, partners, etc.).
VIGILANCE FACILITY MANAGEMENT believes that through effective management and continuous improvement of the level of safety and health in its activities, it will minimize or even eliminate the potential risks of accidents and illnesses and will enhance collaboration with its staff in order to increase efficiency. and productivity.
In order to achieve these goals, VIGILANCE FACILITY MANAGEMENT is committed to:
- The development, installation and implementation of a OHSAS 18001: 2007 Occupational Health and Safety Management System (OSHAS) through which it seeks to identify all existing and potential Occupational Safety and Health Hazards and establish measures to eliminate them, reducing or controlling them.
- Compliance with applicable legislation and other safety and health requirements applicable to its field of activity.
- Adequate and continuous training / updating of its staff through seminars and appropriate guidelines / working procedures on general and specific occupational safety and health issues.
- Providing the resources required for the smooth operation and continuous improvement of the Occupational Health and Safety Management System (OHSAS), according to OHSAS 18001: 2007.
- Supporting consultation and communication mechanisms, across all levels of the company’s organizational structure, but also with third parties.
- Defining and reviewing safety and health objectives and evaluating their achievement and effectiveness.
- Continuous improvement of OHSAS 18001: 2007 and Occupational Safety & Health Management System (OHSSAS) and performance in Occupational Safety & Health.
- The ongoing monitoring, documentation and evaluation of safety and health and the review of this Policy with a view to continually improving the level of safety.
VIGILANCE FACILITY MANAGEMENT’s policy is strictly binding on every employee at all levels of the organizational structure, as well as on every customer, contractor, external partner or supplier.
VIGILANCE FACILITY MANAGEMENT administration and staff, recognizing the importance of improving the quality of the environment, developed an Environmental Management System in accordance with the requirements of the international standard ISO 14001: 2015. The purpose of VIGILANCE FACILITY MANAGEMENT is to implement the projects it undertakes, combined with environmentally beneficial actions.
VIGILANCE FACILITY MANAGEMENT is committed to continuously improving its environmental performance, preventing pollution and complying with applicable legal and other requirements that it has signed and has related to its environmental aspects.
VIGILANCE FACILITY MANAGEMENT aims to:
- Implement actions to save energy, reduce water consumption, manage wastewater properly and reduce and properly manage solid waste.
- Maintain good air quality.
- Keeping the noise level low.
- Protecting the subsoil from penetration of waste liquids.
- Collaborate with competent bodies to maintain the natural beauty of its areas of activity.
- Inform all stakeholders, customers and suppliers about the environmental actions taken by the company in order to raise awareness and participate.
- Training and awareness raising of the company’s personnel in order to actively participate in the environmental management system.
The above objectives of the VIGILANCE FACILITY MANAGEMENT policy are achieved through the Environmental Management System, by developing specific and measurable environmental objectives, regularly monitoring environmental parameters, monitoring the performance of interventions, evaluating compliance with legislation, and other requirements. reviewing the performance of the implemented system and reviewing its objectives in order to upgrade them.
VIGILANCE FACILITY MANAGEMENT carries out its every activity to serve the needs and expectations of its customers in the most efficient and secure way. Security Policy is a cornerstone of the Information Security System.
For the best possible satisfaction and protection of its customers’ data, the company’s management ensures the optimum operating condition of its facilities and the high quality of the results of the projects it undertakes with special attention to information security.
Company administration believes that continuous improvement of the level of information security that the company manages is needed in order for the quality of business activities to remain constantly competitive and the implementation of a security management system – with elements that allow it to self-assess and improve – is a strategic choice for achieving this goal.
For this reason, the company commits itself to the implementation of the security policy expressed herein and, on the other hand, actively supports the staff to actively participate in this effort.
In order to deliver integrated services to end customers, but also through its partners, our Company requires a certain policy and clear instructions for making connections ensuring a certain security.
For this purpose, the following shall be done:
- Compliance with applicable standards, laws, regulations, and guidelines for their implementation in all business activities.
- Identification of vulnerabilities in management and accounting systems where information is distributed among different groups of the company.
- Identify vulnerabilities in communication systems, such as stored messages, call confidentiality, open e-mails.
- Implement information exchange management policy and controls.
- Restrict access to sensitive personal data related to staff and customers.
- Categories of personnel having access to the system and justification for using the system.
- System Backup.
- Business continuity.
- Ensuring confidentiality of communications.
- Physical access control.
- Proper use of information resources.
Constantly interested in the developments and pursuing best practices in the provision of our services, we have been certified for the implementation of the European Parliament’s General Data Protection Regulation 2016/679. and Council Regulation of 27 April 2016 on the protection of individuals regarding the processing of personal data and on the free movement of such data.
Vigilance Facility Management, based on its Privacy Policy, has fully harmonized and implemented the European GDPR Regulation, in line with its principles and procedures, constantly monitoring their updating and raising awareness of its compliance staff.